TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale determine the sale of all products on offer on the www.firplast.com website by FIRPLAST.
1. Seller identification
FIRPLAST, a simplified joint-stock company with a registered capital of 600 000 Euros.
RCS (Trade and Companies Registry) Lyon: 327 963 021
Headquarters: 4 rue de Provence – 69800 SAINT PRIEST
Tel.: +33 4 72 23 66 66
Fax: +33 4 78 20 54 40
2. Applicable law
" All orders are subject to French law. All contractual information is
presented in French and all products offered for sale are compliant with French
regulations. When required, it falls to the client to verify with the local
authorities concerning the products which the client intends to
order. Firplast is in no way liable if the product isn't in accordance with the
regulations of the foreign country where it is delivered.
In case of litigation, only French courts will have jurisdiction".
3. Product presentation
" The distinctive features of the products offered for sale are presented in
their product information sheet. The attached photos do not have contractual
value. Firplast is in no way liable for any mistakes that may remain in these
information sheets. All texts and images on display on the FIRPLAST website are
reserved, on a world-wide scale, under copyright and intellectual property laws.
Any reproduction, in part or in whole, is strictly prohibited".
4. Validity period for sale offers
All products are offered for sale until full depletion of stocks. In case of an
order for an unavailable product, the client will be informed of its
unavailability as quickly as possible.
Firplast may replace an unavailable item with another item of similar stock and
identical or superior quality at the same price.
5. Product prices
The "Our products" section of our website shows the prices in euros before
tax and without shipping costs. The VAT and shipping costs will appear on the
screen after the client has finished selecting their products.
FIRPLAST reserves the right to modify its prices at any time, however, the
ordered items will be charged at the price in effect when the order is formally
6.1 Creation of a user account
In order to make an online order, the Client must create a user account or open
a session if they already have a user account.
They can access the various services available on the website by entering their
username and password (both can be modified at any time by accessing the
"My account" section).
In case of the loss or unauthorised use of their user account, username, and
password, the Client must immediately inform FIRPLAST.
The Client agrees to not divulge their username and password. The Client alone
is responsible for their use.
Any attempt to subvert the username or password of another client is
strictly prohibited and can incur penal sanctions.
6.2 Deactivating a user account
FIRPLAST reserves the right to deactivate the user accounts of their clients, without
notice or compensation, in case of:
- Non-compliance with these
General Terms and Conditions of Sale;
- Non-payment of any owed
- Issuance of false information at the
creation of said user account.
To be accepted, the Client's order must include all information necessary to
The Client confirms their order when they click the "CONFIRM ORDER"
button at the bottom of the "Order confirmation" page. They thereby
accept the ordering process and these General Terms and Conditions of Sale.
FIRPLAST then confirms the order by email; an email that recapitulates all the
details of the order.
" All available products will be dispatched within an average 2-day
timeframe (for any order placed before midnight) from:
- time of order for payment by
- time of receipt of
payment by Firplast for payment by cheque or transfer,
- time of receipt of the signed and stamped
purchase order with the header of the public body in case of payment by
government-issue administrative orders.
The products are transported at the
buyer's own risk. In case of delivery damages or missing items, the buyer must specify
their misgivings on the delivery slip and confirm them, within the three days
following the delivery, by way of a certified letter with acknowledgement of
receipt addressed to the carrier".
8. After-sale customer service
" For any information, question, or claim, the Client can get in touch
with Firplast's Customer Relations Service at the following number: +33 4 72 23
66 66, Mondays to Fridays, 9 to 12 o'clock in the morning and 2 to 5 o'clock in
A flat-rate contribution of 15 Euros before tax will be required for
processing fees for metropolitan France. For
all other destinations, please contact us.
Shipping is free for any order of 190 euros or over before tax.
10. Satisfaction guarantee
" The Client has 14 days from the delivery date to return the product.
Both dispatch and return shipping costs are at their expense. They will then be
reimbursed of the price of product within a month of Firplast receiving the
returned item. All items must be returned in their original packaging and in
mint condition so that they may be put back on sale. Any products that are
partially returned or returned damaged or dirtied will not be accepted".
this clause is only valid for private individuals, not for professionals.
Right of withdrawal is not applicable for products made according to a Client's
specifications, for customised products, or for products that, due to their
nature, cannot be returned or may deteriorate or expire rapidly.
11. Data confidentiality
personal data supplied by the client will be released to a third party. Personal
data will be integrated into Firplast's client database, except in case of
explicit opposition on the client's part.
In accordance with Act n°78-17 of the
6th of January 1978, the client has the right to access
and/or modify their personal data at any time. In order to do so, they must
contact Firplast's Customer Relations Service."
All payments will be settled in euros.
Means of payment
The user can settle their payments:
- online at the time of the
order, by card (credit card, mastercard, visa). In this case, our website
uses an SSL (Secure Socket Loyer) type 128 bit secure payment module of
the BNP Paribas bank, MERCANET solution.
- by cheque, transfer, or
government-issue administrative order from the French public
administration with enclosed order form for all clients without an open
account in our books.
order form appears on the client's screen after order confirmation. They must
print it out, enclose it with their cheque or the signed and stamped purchase
order with the header of the public body in case of payment by government-issue
administrative orders, and send it to the following address:
4 rue de provence
69800 SAINT PRIEST
client has eight days to send the cheque by mail or to complete the transfer. Failing
receipt of payment within this timeframe, the order will be automatically
FIRPLAST reserves the right to refuse to carry out a delivery to or to honour an
order from a client with whom a settlement dispute is pending.
All products remain under
FIRPLAST's ownership until full settlement of the price of the order.
This title-retention clause does not stop the Client from taking on all risks
of loss or damage to the products from the moment they are dispatched.
The products are transported at the client's own risks. They will be able
submit a claim to the carrier in case of damages in accordance with the
prevailing laws and regulations.
Late payment penalties
In the case of sale to a
professional, late payment penalties will be due from the day after the payment
date present on the invoice. These penalties will be charged at three times the
legal interest rate.